GENTEX TERMS & CONDITIONS OF SERVICE

Effective Date: August 23, 2026

These Terms & Conditions of Service ("Terms") govern all estimates, proposals, work orders, service agreements, authorizations, invoices, and services marketed, coordinated, sold, or provided under the GENTEX name.

1. COMPANY IDENTITY

GENTEX is a trade and marketing name used by Bennett Capital Investments LLC, a California limited liability company.

Throughout these Terms, "GENTEX," "Company," "we," "us," and "our" refer to Bennett Capital Investments LLC operating under the GENTEX trade or marketing name, except where a written agreement expressly identifies another legal entity as the contracting service provider.

GENTEX is a brand and does not constitute a separate legal entity.

"Customer," "Client," "Owner," "you," and "your" refer to the person or entity requesting, purchasing, authorizing, or receiving services.

2. ACCEPTANCE OF TERMS

By signing or electronically approving an estimate, proposal, work order, service agreement, or other authorization; paying a deposit or invoice; authorizing work by telephone, SMS, email, website, or other written communication; or permitting authorized work to begin, Customer agrees to these Terms to the extent permitted by applicable law.

These Terms are incorporated into each GENTEX estimate, proposal, work order, and service agreement that references them.

Where California law requires a specific agreement, disclosure, notice, signature, cancellation form, payment schedule, or other contractual provision, the legally required document or provision controls to the extent it conflicts with these general Terms.

3. SERVICES

GENTEX provides, markets, coordinates, or arranges professional exterior cleaning, restoration, maintenance, and specialty property services.

Services may include:

Roof washing and treatment

Soft washing

Pressure washing

House and building washing

Concrete cleaning

Driveway and walkway cleaning

Paver and masonry cleaning

Exterior surface restoration

Pool tile cleaning

Pool finish cleaning and restoration

Mineral and scale removal

Calcium removal

Stain treatment

Exterior window cleaning

Gutter cleaning

Graffiti removal

Commercial exterior cleaning

Fleet washing

Surface preparation

Specialty cleaning and restoration

Other services specifically identified in an approved scope of work

Only services specifically identified in the accepted estimate, proposal, work order, or service agreement are included.

Anything not expressly included is excluded unless subsequently authorized through an approved change order or additional written authorization.

4. PROFESSIONAL CLEANING AND RESTORATION METHODS

GENTEX is an exterior cleaning and restoration company and is not limited to conventional pressure washing.

Depending upon the surface, contamination, condition, and desired result, appropriate methods may include:

Soft washing

Pressure washing

Low-pressure cleaning

Chemical cleaning

Surface restoration

Mechanical agitation

Specialty stain treatment

Mineral removal

Scale removal

Polishing

Surface preparation

Blasting or specialty restoration methods where legally permitted

Other professional cleaning processes

GENTEX or the authorized service provider determines the appropriate method based upon professional judgment, manufacturer recommendations when applicable, substrate condition, contamination, safety, and the approved scope.

5. THIRD-PARTY AND INDEPENDENT CONTRACTORS

GENTEX may utilize qualified third-party contractors, subcontractors, specialty contractors, vendors, technicians, consultants, or other independent businesses to perform some or all authorized services when appropriate and legally permitted.

Where licensing is required, work requiring such licensing shall be assigned or performed consistent with applicable licensing laws.

Independent contractors are separate businesses responsible for their own personnel, employees, equipment, vehicles, supervision, work methods, licensing, insurance, safety procedures, taxes, employment obligations, and legal compliance.

Nothing in these Terms is intended to create an employer-employee, partnership, joint venture, or agency relationship where such relationship does not otherwise exist under applicable law.

6. THIRD-PARTY CONTRACTOR LIABILITY

To the maximum extent permitted by applicable law, Bennett Capital Investments LLC and GENTEX shall not be liable for independent acts, omissions, conduct, or obligations of an independently owned third-party contractor outside GENTEX's own legal responsibility.

This includes, where legally permissible, claims arising from a third party's:

Negligent acts or omissions

Employee conduct

Vehicle operation

Equipment operation

Workplace injuries

Safety violations

Property damage

Licensing violations

Insurance failures

Tax obligations

Employment practices

Unauthorized representations

Work outside the authorized scope

Intentional misconduct

Criminal conduct

Independent business practices

The use of an independent contractor does not, by itself, make that contractor or its employees employees of Bennett Capital Investments LLC.

Nothing in these Terms waives, releases, or limits liability that cannot lawfully be waived, released, or limited.

7. GENTEX QUALITY GUARANTEE

Although GENTEX may utilize independent contractors or third-party service providers, GENTEX stands behind the quality of authorized work covered by a written GENTEX Quality Guarantee.

The Quality Guarantee applies to legitimate workmanship deficiencies within the original approved scope of work.

If Customer believes covered work was not completed according to the approved scope or applicable GENTEX workmanship standard, Customer must promptly notify GENTEX and provide reasonable access for inspection.

If GENTEX determines that covered workmanship is deficient, GENTEX may, at its election:

Reperform the affected portion of the service;

Arrange corrective service;

Assign another qualified service provider;

Provide a reasonable service credit; or

Provide another commercially reasonable remedy.

Except where prohibited by law, GENTEX determines the appropriate corrective remedy based upon the circumstances.

The Quality Guarantee is a workmanship guarantee.

It is not a guarantee that every stain, discoloration, deposit, biological condition, oxidation condition, defect, or preexisting condition can be completely eliminated.

8. QUALITY GUARANTEE EXCLUSIONS

Unless expressly guaranteed in writing, the Quality Guarantee does not cover conditions caused by or involving:

Preexisting damage

Structural defects

Deteriorated materials

Improper prior installation

Failing coatings

Oxidized surfaces

Delaminating paint

Loose paint

Failed sealers

Damaged stucco

Deteriorated mortar

Cracked concrete

Damaged roofing

Loose or brittle roofing materials

Existing roof leaks

Defective flashing

Defective windows

Failed window seals

Mineral migration

Efflorescence

Permanent staining

Embedded staining

Rust contamination

Previous chemical damage

Improper previous cleaning

Unknown coatings

Hidden conditions

Manufacturer defects

Damage caused by another contractor

New contamination after service

Weather-related conditions

Normal wear and deterioration

Conditions outside the approved scope

Restoration improves existing materials. Restoration is not replacement.

Natural variations in aged or restored surfaces do not automatically constitute defective workmanship.

9. CUSTOMER DISCLOSURE REQUIREMENTS

Customer shall disclose known property conditions that could reasonably affect the work.

These may include:

Roof leaks

Loose roofing materials

Damaged siding

Failed paint or coatings

Electrical hazards

Defective exterior outlets

Irrigation issues

Drainage problems

Broken windows

Failed seals

Known water intrusion

Unstable structures

Sensitive landscaping

Specialty coatings

Recently painted surfaces

Previously chemically treated surfaces

Pool finish problems

Plumbing problems

Circulation problems

Underground hazards

Concealed hazards

GENTEX is entitled to reasonably rely upon information supplied by Customer.

Failure to disclose a known condition may affect guarantee coverage to the extent that the undisclosed condition caused or contributed to the claimed damage.

10. PREEXISTING CONDITIONS

Professional cleaning and restoration may expose damage or deterioration previously concealed by dirt, biological growth, oxidation, mineral deposits, scale, staining, coatings, or contamination.

The appearance of a defect after cleaning does not establish that the cleaning process caused the defect.

GENTEX is not responsible for preexisting defects merely because they become visible during or after service.

Photographs, videos, technician notes, inspection reports, electronic records, and other documentation may be used to establish property conditions before, during, and after service.

11. PRESSURE WASHING AND SOFT WASHING ACKNOWLEDGMENT

Customer understands that exterior cleaning may involve:

Water pressure

Soft-wash equipment

Detergents

Surfactants

Sodium hypochlorite

Acidic cleaners

Alkaline cleaners

Degreasers

Specialty restoration chemicals

Mechanical agitation

Mineral-removal processes

Surface preparation

Other professional cleaning processes

GENTEX will use commercially reasonable methods appropriate for the service.

Aged, damaged, improperly installed, improperly coated, oxidized, or deteriorated materials may react differently to cleaning than new or properly maintained materials.

12. ROOF CLEANING

Roof cleaning is intended to remove or treat biological contamination and improve the appearance of the roof surface.

Certain treatments continue working after application. Biological staining or discoloration may therefore continue fading after the service has been completed.

Customer acknowledges that roofing materials may be brittle, cracked, loose, deteriorated, improperly installed, previously damaged, or near the end of their useful life.

Unless specifically included in writing, roof cleaning does not include:

Roof repair

Leak repair

Flashing repair

Waterproofing

Structural repair

Roofing replacement

A cleaned roof is not a certification that the roofing system is watertight or structurally sound.

13. POOL TILE AND POOL FINISH RESTORATION

Pool finishes vary significantly because of age, water chemistry, previous chemical exposure, workmanship, mineral content, plaster composition, aggregate exposure, scaling, etching, staining, and prior maintenance.

GENTEX may use specialized processes intended to reduce or remove deposits or staining involving substances such as:

Calcium

Salts

Iron

Copper

Cobalt

Other mineral or metallic contamination

Complete stain removal cannot be guaranteed unless expressly stated in writing.

Certain discoloration may originate within the finish itself and may be permanent.

Restoration is intended to preserve and improve the existing surface.

Restoration is not resurfacing and does not create a new pool finish.

14. LANDSCAPING AND VEGETATION

Customer shall identify particularly sensitive, valuable, recently planted, stressed, or specialty vegetation before service.

GENTEX may use reasonable protective procedures such as pre-wetting, rinsing, dilution, covering, collection, or neutralization where appropriate.

Plant health can be affected by numerous conditions outside GENTEX's control, including:

Irrigation

Temperature

Disease

Fertilizer

Soil conditions

Previous chemical exposure

Drought

Environmental stress

Accordingly, GENTEX cannot guarantee the continued health of every plant following exterior cleaning.

Nothing in this provision excludes liability that applicable law does not permit GENTEX to exclude.

15. WATER INTRUSION

Customer is responsible for ensuring doors, windows, vents, access panels, and other exterior openings are properly closed and reasonably weather-resistant before service begins.

Exterior washing involves substantial quantities of water.

GENTEX is not responsible for water intrusion caused by defective, deteriorated, improperly installed, open, damaged, or non-weather-resistant building components except to the extent responsibility cannot legally be excluded.

16. CUSTOMER PROPERTY PREPARATION

Before scheduled service, Customer should:

Close doors and windows;

Remove fragile or valuable outdoor items;

Secure pets;

Move vehicles when requested;

Remove or protect sensitive electronics;

Identify damaged or vulnerable property;

Provide reasonable access;

Ensure authorized water access when required;

Notify occupants of scheduled work; and

Follow preparation instructions provided by GENTEX.

Additional charges may apply if crews are materially delayed because the property is not reasonably prepared, subject to Customer authorization where required.

17. PROPERTY ACCESS

Customer represents that Customer owns the property or possesses authority to authorize the requested work.

Customer grants GENTEX and authorized service providers reasonable permission to enter and access areas necessary to perform approved services.

Customer shall disclose gates, animals, alarm systems, access restrictions, hazards, or other conditions affecting safe access.

18. UTILITIES

Unless otherwise stated in writing, Customer authorizes reasonable use of available exterior water and electrical utilities necessary to perform the service.

Customer is responsible for ensuring utilities are operational and safe.

If adequate utilities are unavailable, additional equipment, water delivery, rescheduling, or other charges may be required with Customer authorization where legally required.

19. ESTIMATES AND SCOPE OF WORK

Estimates are based upon reasonably observable conditions and information available when prepared.

Hidden conditions, inaccessible areas, inaccurate Customer information, materially different site conditions, additional contamination, additional square footage, or Customer-requested changes may require adjustment to the scope or price.

GENTEX is not obligated to perform work outside the approved scope without additional authorization and compensation.

20. CHANGE ORDERS

Changes to the agreed scope, materials, price, or schedule shall be documented as required by applicable law.

Where a written change order is legally required, additional work will not proceed until properly authorized.

21. SCHEDULING, WEATHER AND FORCE MAJEURE

Exterior cleaning is weather dependent.

GENTEX may postpone, reschedule, suspend, or modify service because of:

Rain

Wind

Extreme temperatures

Lightning

Wildfire

Unsafe roof conditions

Equipment failure

Material shortages

Access restrictions

Government restrictions

Safety concerns

Emergencies

Other circumstances reasonably outside GENTEX's control

A reasonable delay caused by such circumstances does not constitute breach of contract.

22. RIGHT TO REFUSE OR STOP WORK

GENTEX and authorized service providers may refuse, suspend, or discontinue work where:

Conditions create an unreasonable safety risk;

Requested work cannot legally be performed;

Customer requests work outside the agreed scope;

Concealed conditions materially change the project;

Customer interferes with safe performance;

Customer requests unsafe procedures; or

Continued performance would reasonably risk property damage or personal injury.

Customer remains responsible for properly earned amounts for authorized work completed, subject to applicable law.

23. PAYMENT DUE UPON COMPLETION

Unless a written agreement expressly provides different payment terms, THE ENTIRE REMAINING CONTRACT BALANCE IS DUE AND PAYABLE IMMEDIATELY UPON SUBSTANTIAL COMPLETION OF THE AUTHORIZED SERVICES.

"Substantial completion" means the contracted services have been completed sufficiently for their intended purpose, notwithstanding minor punch-list items, touch-ups, warranty items, or corrective work that does not materially prevent Customer from receiving the primary benefit of the contracted service.

Customer's obligation to pay is not conditioned upon Customer being physically present at the property when work is completed.

GENTEX may deliver the final invoice and completion notification electronically by email, SMS, customer portal, or other contact information supplied by Customer.

24. PAYMENT BECOMES LATE AFTER 24 HOURS

ANY UNPAID BALANCE REMAINING MORE THAN TWENTY-FOUR (24) HOURS AFTER SUBSTANTIAL COMPLETION AND DELIVERY OF THE FINAL INVOICE SHALL BE CONSIDERED PAST DUE AND DELINQUENT.

The 24-hour period is a payment grace period only.

It does not change the fact that payment is due upon substantial completion.

For clarity:

Upon Completion: Payment is due.

24 Hours After Completion: Any unpaid balance becomes delinquent.

Once an account becomes delinquent, GENTEX may initiate lawful collection activity and assess applicable late charges.

25. FIFTEEN PERCENT LATE FEE

If the complete undisputed balance has not been received within twenty-four (24) hours following substantial completion and delivery of the final invoice, GENTEX may assess a one-time late fee equal to fifteen percent (15%) of the unpaid balance, to the maximum extent permitted by applicable law.

Customer acknowledges that delinquent accounts create additional administrative and financial burdens, including billing administration, payment processing, customer communication, accounting, financing costs, collection activity, and management time.

The late fee is intended to compensate GENTEX for costs and losses associated with delinquent payment and is not intended as an unlawful penalty.

If the 15% late fee is determined by a court, arbitrator, regulator, or other authority to exceed the maximum amount legally enforceable, the charge shall automatically be reduced to the maximum amount legally enforceable without affecting Customer's obligation to pay the underlying contract balance.

26. CUSTOMER OBLIGATION TO PAY

By approving the estimate, proposal, work order, service agreement, or authorization, Customer agrees to pay the full authorized contract amount, including properly authorized additions or change orders.

Customer may not avoid an otherwise valid payment obligation solely because:

Customer was not present when work was completed;

Customer has not personally inspected completed work;

Customer has not reviewed completion photographs;

Customer has not responded to communications;

Minor punch-list work remains;

A warranty callback has been requested;

Customer is awaiting reimbursement;

Customer is awaiting insurance payment;

Customer is awaiting payment from a landlord, tenant, property manager, HOA, employer, or another party; or

Customer has requested additional documentation.

Customer's private payment or reimbursement arrangements with third parties do not modify GENTEX's payment deadline.

27. QUALITY CLAIMS AND PAYMENT

The GENTEX Quality Guarantee and Customer's payment obligation are separate obligations.

A legitimate workmanship concern will be addressed according to the Quality Guarantee.

A warranty request, callback, touch-up, inspection request, or dispute concerning a portion of the work does not automatically relieve Customer of responsibility for amounts otherwise due.

If Customer disputes a specific portion of an invoice in good faith, Customer shall promptly notify GENTEX and identify the disputed amount and reason for the dispute.

Unless prohibited by law, Customer remains responsible for timely payment of all undisputed amounts.

28. CUSTOMER INSPECTION

Customer should inspect completed work as soon as reasonably practical.

Failure or inability to immediately inspect completed work does not automatically extend the payment deadline.

Photographs, videos, service records, technician notes, electronic communications, GPS records, signatures, and other records may be used to document completion.

29. COLLECTION OF PAST-DUE ACCOUNTS

Once an account becomes delinquent, GENTEX may pursue any collection remedy available under applicable law.

This may include:

Internal collection efforts;

Written or electronic payment demands;

Referral to a third-party collection agency;

Referral to legal counsel;

Filing an action for amounts lawfully owed;

Pursuing mechanics lien or other statutory remedies when legally available; and

Other lawful methods of recovering the debt.

GENTEX is not required to allow an account to remain delinquent for any particular period before initiating lawful collection activity, except where applicable law requires notice or waiting periods.

Referral to collections does not extinguish Customer's payment obligation.

Customer remains responsible for the unpaid contract balance and any late fees, interest, court costs, collection costs, attorney's fees, or other charges to the extent such amounts are contractually authorized and recoverable under applicable law.

30. CHARGEBACKS, RETURNED PAYMENTS AND REVERSALS

A credit-card dispute, ACH reversal, returned check, stop payment, payment reversal, or chargeback does not automatically extinguish a valid contractual debt.

If Customer reverses or disputes a properly authorized payment without a valid legal basis, the underlying amount remains due.

Customer may additionally be responsible for chargeback fees, returned-payment fees, processing costs, collection expenses, or other charges expressly authorized and legally recoverable.

31. PARTIAL PAYMENTS

Acceptance of partial payment does not constitute:

Payment in full;

Waiver of the remaining balance;

Waiver of applicable late charges;

Modification of the payment deadline; or

Settlement of the account,

unless expressly agreed by GENTEX in writing.

32. PAYMENT ARRANGEMENTS

GENTEX may, but is not obligated to, provide additional time or approve a written payment arrangement.

Any accommodation is discretionary.

Failure to strictly enforce payment terms on one occasion does not waive GENTEX's right to enforce these Terms in the future.

33. APPLICATION OF PAYMENTS

To the extent permitted by applicable law, payments on delinquent accounts may be applied first toward lawfully recoverable collection expenses, charges, fees, or interest and thereafter toward the underlying service balance.

34. SURVIVAL OF PAYMENT OBLIGATION

Customer's obligation to pay properly earned and lawfully owed amounts survives:

Completion of services;

Termination of the service relationship;

Warranty service;

Corrective work;

Customer relocation;

Sale or transfer of the property;

Referral to collections; and

Termination of the Agreement.

35. CANCELLATION

Cancellation rights and fees are governed by the applicable service agreement and California law.

Nothing in these Terms eliminates any statutory cancellation or rescission right available to Customer.

Where California law requires a Notice of Cancellation or other disclosure, the legally required notice controls.

36. COMPLETION AND WORKMANSHIP CLAIMS

Customer shall notify GENTEX promptly after discovering an alleged workmanship deficiency.

Customer should provide photographs or other reasonable documentation when available.

Customer agrees to provide GENTEX a reasonable opportunity to inspect and, where covered by the Quality Guarantee, correct the alleged deficiency before another company performs corrective work.

Emergency mitigation reasonably necessary to prevent additional damage is excluded from this requirement.

37. THIRD-PARTY REPAIRS

Except in an emergency, Customer should not authorize another contractor to modify or repair an area subject to a GENTEX workmanship claim before providing GENTEX a reasonable opportunity to inspect it.

Unauthorized alteration of the affected work may prevent determination of the cause and may affect guarantee coverage.

38. WARRANTIES

Except for warranties or guarantees expressly provided in writing and warranties that cannot legally be disclaimed, GENTEX provides no additional warranty beyond the written scope and applicable Quality Guarantee.

To the maximum extent permitted by law, implied warranties not required by applicable law are disclaimed.

No salesperson, technician, subcontractor, independent contractor, or other representative may create an additional warranty on behalf of Bennett Capital Investments LLC unless expressly confirmed in writing by an authorized representative.

39. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Bennett Capital Investments LLC, GENTEX, and their members, managers, officers, employees, representatives, and agents shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the services.

Where legally permitted, liability for a covered service claim shall be limited to the reasonable cost of correcting the affected work or the amount paid for the specific service giving rise to the claim, as legally permissible under the circumstances.

These limitations do not apply to liability that cannot legally be waived, released, restricted, or limited.

40. INDEPENDENT CONTRACTOR INDEMNIFICATION

GENTEX may require independent contractors performing services through or for GENTEX to maintain appropriate insurance and contractually agree to defend, indemnify, and hold Bennett Capital Investments LLC harmless from claims arising from the contractor's negligence, misconduct, employees, equipment, vehicles, operations, or violations of law.

These protections between GENTEX and a contractor do not eliminate Customer rights that cannot legally be waived.

41. CUSTOMER INDEMNIFICATION

To the fullest extent permitted by law, Customer agrees to indemnify and hold Bennett Capital Investments LLC harmless from third-party claims resulting from:

Customer's material misrepresentation concerning the property;

Customer's lack of authority to authorize work;

Customer's failure to disclose a known dangerous condition;

Customer's violation of law; or

Customer's intentional misconduct,

but only to the extent the claim was caused by such conduct.

42. LICENSING AND INSURANCE

GENTEX intends to utilize appropriately qualified service providers for assigned work.

Where contractor licensing is required by California law, applicable licensing information shall be provided or displayed as legally required.

Independent contractors are responsible for maintaining licenses, insurance, registrations, permits, and certifications applicable to their operations.

Nothing in these Terms authorizes unlicensed activity.

43. PHOTOGRAPHY AND SERVICE DOCUMENTATION

GENTEX may photograph or record service areas before, during, and after work for:

Property-condition documentation

Quality control

Training

Warranty administration

Insurance documentation

Dispute resolution

Operational records

GENTEX will not intentionally photograph private interior areas unrelated to authorized services.

Marketing use of identifiable Customer information or imagery shall be subject to applicable law and any required consent.

44. ELECTRONIC COMMUNICATIONS

Customer authorizes GENTEX to communicate concerning estimates, appointments, service updates, completion notifications, invoices, payments, warranty matters, and other transactional matters through telephone, email, SMS, customer portal, or other contact information supplied by Customer, subject to applicable law.

Marketing communications remain subject to any additional consent legally required.

45. NO ORAL MODIFICATION

Statements by technicians, subcontractors, independent contractors, sales representatives, or other personnel do not modify the written scope, warranty, price, or these Terms unless properly documented and authorized.

46. DISPUTE RESOLUTION

Customer agrees to first provide GENTEX written notice reasonably describing any dispute and provide GENTEX a reasonable opportunity to investigate and attempt resolution.

The parties agree to make a good-faith effort to resolve disputes informally before litigation, except where immediate legal relief or preservation of statutory rights is reasonably necessary.

Nothing in this provision limits rights or remedies that cannot lawfully be waived.

47. GOVERNING LAW

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

48. SEVERABILITY AND REFORMATION

If any provision is determined to be invalid, illegal, excessive, or unenforceable, the provision shall, where legally permissible, be interpreted, limited, or reformed to the maximum extent necessary to make it enforceable.

If reformation is not permitted, the affected provision shall be severed without invalidating the remainder of these Terms.

49. NO WAIVER

GENTEX's failure to enforce any provision on one occasion does not waive the right to enforce that provision in the future.

Acceptance of late payment, partial payment, performance of warranty work, or granting additional time does not waive GENTEX's contractual rights unless expressly stated in writing.

50. ENTIRE AGREEMENT

These Terms, together with the applicable:

Estimate

Proposal

Scope of work

Work order

Service agreement

Change orders

Required statutory notices

Written warranties

Payment terms